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THIS METAGENICS ONLINE™ WEBPAGE AGREEMENT – RESALE ESTORE (this “Agreement”) is effective as of the date signed by Practitioner (the “Effective Date”) by and between Metagenics LLC, a Delaware limited liability company with offices at 25 Enterprise, Suite 200, Aliso Viejo, CA 92656 (“Metagenics”), and Practitioner (“Practitioner”).
A. Metagenics is a life sciences company that manufactures nutritional products, dietary supplements, dietary ingredients, and medical foods for sale in commerce based upon Metagenics’ own formulas or recipes or upon formulas or recipes obtained pursuant to license (or which exist in the public domain).
B. Metagenics has developed software (the “Software”) for the establishment and operation of separate webpages for the sale of Metagenics products by healthcare practitioners, which webpages are identified specifically to an individual healthcare practitioner and serve the needs of such individual practitioner’s own patients.
C. Practitioner is interested in establishing a unique webpage (the “Webpage” or “Practitioner’s Webpage”) on Metagenics’ website, through which Practitioner will sell Metagenics dietary supplements and medical foods to Practitioner’s patients, for the purposes of (i) providing patient convenience, (ii) meeting specified nutritional protocols established by Practitioner, (iii) improving patient compliance with such recommended protocols, and (iv) tracking patients’ actual compliance with such protocols.
D. Metagenics desires to use Practitioner’s name and logo on the Webpage, and Practitioner is willing to grant Metagenics the right to use Practitioner’s name and logo on the Webpage, pursuant to the terms and conditions of this Agreement.
NOW, THEREFORE, the parties hereto hereby agree as follows:
1. DEFINITIONS. The terms set forth below shall be defined as follows:
1.1. “Confidential Information” of a party is information which the party claiming confidentiality designates as “Confidential,” including, without limitation, any computer code, Content (as described below), other content, documentation, marketing plans or other similar information. “Confidential Information” of Metagenics includes the source code of the Software.
1.2. “Software” shall mean all software and any software tools, both in object code and source code form, which Metagenics has already developed (or which Metagenics subsequently develops) or which Metagenics licenses from a third party, for establishing and maintaining Practitioner’s Webpage.
1.3. “Webpage” (or “Practitioner’s Webpage”) shall mean the unique page established using Practitioner’s name and logo, on Metagenics’ own website, using the Software, and maintained and supported on the Metagenics server.
2. PURPOSE; LICENSE; CONTENT; SERVER; DEVELOPMENT SERVICES.
2.1. Purpose. The purpose of Practitioner’s Webpage shall include, without limitation, the dissemination of information, the display of Metagenics products for order and purchase, the presentation of advertising, and other purposes.
2.2. License. Practitioner hereby grants to Metagenics a non-exclusive, non-assignable license to use Practitioner’s name and logo for all uses necessary or appropriate to the operation of Practitioner’s Webpage, in accordance with the terms and conditions of this Agreement.
2.3. Content of the Webpage. The Webpage will be based upon Metagenics content. The Webpage will use the Software to implement product purchasing, data collection, and information tracking.
2.4. Server for the Webpage. The Software and the Webpage will reside upon a server provided by Metagenics.
2.5. Development Services. Metagenics will provide design, programming, development and other services relating to the Webpage.
3. WEBPAGE SUPPORT SERVICES.
Metagenics shall provide the following ongoing Webpage support to Practitioner.
3.1. Establishment of Webpage on Metagenics Server. Metagenics will establish Practitioner’s Webpage as part of Metagenics’ own website, which is on a server provided by Metagenics and under Metagenics’ control, support, and maintenance.
3.2. Availability. Unless otherwise agreed between the parties, Metagenics shall use commercially reasonable efforts to make Practitioner’s Webpage publicly available to users twenty-four (24) hours per day, seven (7) days per week.
3.3. Content. Practitioner shall not supplement, modify or alter any content on Practitioner’s Webpage, unless any such change has been consented to by Metagenics. Metagenics will provide password protected access for Practitioner.
3.4. Backup. Metagenics shall maintain a complete and current copy of Metagenics’ website on a separate server. In the event that service is interrupted to Metagenics’ website, the separate server shall be activated so that public access to Practitioner’s Webpage may continue uninterrupted or as close as possible under the circumstances.
3.5. Privacy Policy; Patient Data. The parties agree that a privacy policy shall exist that conforms with existing privacy laws and shall maintain that policy with respect to Practitioner’s Webpage. Such privacy policy shall be subject to any additional privacy limitations placed by MasterCard, Visa or other Internet payment processing companies through which sales on Practitioner’s Webpage may be charged. Metagenics shall maintain patient data on servers controlled by Metagenics, using security measures as provided in Section 8.2.3. Metagenics will use commercially reasonable efforts to provide Practitioner access to the patient data twenty-four (24) hours per day, seven (7) days per week, and Metagenics will provide Practitioner with passcodes and technical assistance as may be necessary for permitting such access. As a condition precedent to entering this Agreement, the parties agree to execute the Business Associate Agreement in the form set forth as Exhibit A hereto.
4. INVENTORY SERVICES.
4.1. Shopping Cart Features. Metagenics will use its online shopping cart application which will be customized for Practitioner’s Webpage to manage the shopping experience of visitors to Practitioner’s Webpage.
4.2. Product Selection for the Webpage. Practitioner is responsible for determining the applicable nutritional protocol, for selecting the products to make available on Practitioner’s Webpage, and for instructing Practitioner’s patients on the specific products recommended for purchase from Practitioner’s Webpage to support the needs of such patients. Metagenics maintains an on-line catalog of products from which Practitioner may select. Practitioner authorizes Metagenics to send refill reminders to Practitioner’s patients on behalf of Practitioner for any products purchased from Practitioner’s Webpage, unless instructed otherwise by Practitioner. Practitioner’s instructions regarding refill reminders may be communicated to Metagenics at (800) 692-9400 or at [email protected].
4.3. Ordering from the Webpage. Completed orders will be communicated from Practitioner’s Webpage directly to Metagenics’ distribution center. Products will be shipped from the distribution center to the patient using shipping documents and shipping labels that include Practitioner’s name and Metagenics’ return address.
4.4. Inventory Levels. Throughout the Term of this Agreement, Metagenics shall use commercially reasonable efforts to maintain appropriate levels of inventory at the Metagenics distribution center to meet patients’ demand for the products listed on Practitioner’s Webpage. Metagenics will assist in establishing inventory levels to reflect the actual sales performance of each product SKU.
4.5.1. Shipping charges (from the Metagenics distribution center) will be paid by the patient. Metagenics will determine and charge the appropriate shipping/handling charge per outgoing order.
4.5.2. Metagenics will be responsible for undeliverable or damaged shipments from Metagenics to patients, and Metagenics will handle such damaged shipments according to its then-current policy regarding such shipments.
4.5.3. Practitioner will specify the satisfaction guarantee policy to which products will be subject or, in the absence of such specification, the then-current Metagenics satisfaction guarantee policy.
4.5.4. Metagenics will be responsible for product recalls.
4.6. Product Pricing. Metagenics will recommend to Practitioner a suggested retail price (SRP) for each product SKU offered on Practitioner’s Webpage, but it shall be Practitioner’s responsibility to set the actual retail price to patients.
5. PRICING; REPORTING; PAYMENT; CREDIT AND COLLECTIONS.
5.1. Products. The price from Metagenics to Practitioner for products purchased by patients from Practitioner’s Webpage shall be Metagenics’ then-current practitioner price for such products.
5.2. Reporting. Practitioner will have access to sales reports. Within twenty (20) calendar days after the close of each calendar quarter, Metagenics will provide Practitioner with an accounting of sales made from Practitioner’s Webpage.
5.3. Payment. Practitioner will open Practitioner’s own individual account with the WePay processing service (“WePay”). Patients will purchase products from Practitioner’s Webpage through Practitioner’s WePay account. Patients will make payments for products by an approved method of payment, which shall include providing the Patient’s credit card information to WePay. WePay shall deduct its transaction fees and, on behalf of Practitioner, WePay shall remit to Metagenics the applicable price for the products purchased by patients on Practitioner’s Webpage.
5.3.1. Bank fees, credit card transaction fees, and WePay transaction fees are included in the price paid by the patient.
5.4. Credit and Collections. Practitioner shall be responsible for credits and collections relating to products purchased through Practitioner’s WePay account.
5.5 Sales Taxes. In all jurisdictions that permit or require a marketplace facilitator, marketplace provider, or other similar person to collect and remit sales, use, transaction privilege, gross receipts, excise or similar transaction taxes (collectively, “Sales Taxes”), Metagenics will collect and remit Sales Taxes to the appropriate taxing authority. Practitioner agrees to provide Metagenics with all information or documentation to support such treatment, including its Sales Tax registration numbers.
In all other jurisdictions or where Metagenics is not acting as a marketplace facilitator or other similar person, Practitioner shall be responsible to collect and remit Sales Taxes to the appropriate taxing authority. In such non-marketplace facilitator jurisdictions or where Metagenics is not acting as a marketplace facilitator or other similar person, Practitioner agrees that Practitioner will indemnify Metagenics for all Sales Tax, interest, and penalties asserted or assessed against Metagenics by a taxing authority with respect to Practitioner’s sales, as well as for reasonable costs to defend against such assertions or assessments.
In all jurisdictions, Practitioner agrees that Practitioner will indemnify and hold harmless Metagenics from all losses related to assessments, false claims, qui tam, and class action lawsuits with respect to Practitioner’s sales that may arise in such jurisdictions and that relate to the correct taxability of an item or the correct tax rate.
6. PATIENT SUPPORT.
6.1 Practitioner Responsibility. Practitioner shall be responsible for recommending particular products for use by the patient, including how much, how often, and for how long such products should be used. Practitioner will be responsible for tracking protocol compliance on the part of patients. Practitioner agrees that Practitioner shall only use the Webpage and the Software to communicate with patients for purposes that are permitted under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, “HIPAA”) and other applicable law, such as for treatment purposes.
6.2 Metagenics Responsibility. Metagenics shall be responsible for providing customer service for patients ordering products from Practitioner’s Webpage, as said service relates to informing patients of product specifications, shipment status, return authorizations, product promotions, and similar matters. Unless instructed otherwise by Practitioner in accordance with Section 4.2, Metagenics will use patient information to communicate with patients about refill reminders for products previously purchased from Practitioner’s Webpage. If specifically directed by Practitioner, Metagenics may also use patient information to communicate with specified patients about the availability of other products that Practitioner believes may aid in the treatment of the patient.
6.3 Communications. Throughout each business day, on a necessary and appropriate basis (and in real time, if required), each party will keep the other informed of the support provided to patients.
7. TERM AND TERMINATION.
7.1. Term. This Agreement shall have an initial term of one (1) year from the Effective Date (the “Initial Term”); thereafter, this Agreement may be renewed for additional terms of one (1) year (each, a “Renewal Term” and, together with the Initial Term, the “Term”) and shall be considered automatically so renewed if neither party has given the other written notice of intention to terminate this Agreement at least sixty (60) days prior to the expiration of the Initial Term or the then-current Renewal Term.
7.2. Termination for Cause. Either party may terminate this Agreement upon a material breach of this Agreement by the other party (or, in the case of a breach by Practitioner, the breach of an applicable Metagenics policy), if such breach remains uncured for thirty (30) days following written notice to the breaching party.
7.3. Termination without Cause. Either party may terminate this Agreement, at any time, without cause, by giving at least ninety (90) days’ prior written notice to the other party.
7.4. Effect of Termination.
7.4.1 Removal of Name and logo. Upon the termination of this Agreement for any reason, Metagenics shall promptly remove Practitioner’s name and logo from the Webpage and shall use commercially reasonable efforts to remove any references to Practitioner’s name and logo from Metagenics’ website.
7.4.2 Termination of Licenses. Upon termination of this Agreement for any reason, any license granted hereunder shall terminate.
7.4.3 Survival. Sections10, 11, 12, and 13 shall survive any termination or expiration of this Agreement.
8. METAGENICS WARRANTIES.
8.1. Work Product Warranties. Metagenics represents and warrants to Practitioner that the Software, the Webpage, and Metagenics-made changes to the Webpage do not and will not (a) infringe on the intellectual property rights of any third party or (b) violate any law or regulation.
8.2. Support and Maintenance Warranties. Metagenics further represents and warrants to Practitioner that, at all times during which Metagenics provides web-hosting services pursuant to Section 3 of this Agreement, it will use commercially reasonable efforts to ensure the following:
8.2.1. Availability of the Webpage. The Webpage will be publicly available to users a minimum of ninety-five percent (95%) of the time, seven (7) days per week, twenty-four (24) hours per day. Customer Service will be available during business hours, Monday through Friday, 8:00 am – 5:00 pm (Pacific Time).
8.2.2. Bandwidth of Metagenics’ Website. The Metagenics website’s connection to the Internet shall be sufficient to provide accessibility commensurate with that expected by the consuming public and of a grade equal to that provided by similar sites. The goal shall be to prevent unreasonable user delays from accessing Practitioner’s Webpage, subject to Internet-related delays that are not within Metagenics’ control.
8.2.3. Security of Metagenics’ Website. Metagenics shall prevent unauthorized access to Practitioner’s Webpage and any databases or other sensitive material generated from or used in conjunction with Practitioner’s Webpage, provided, however, that Practitioner understands and acknowledges that Metagenics shall not be held responsible for the effects of malicious hacking or other concerted criminal and illegal activities on the part of third parties in relation hereto.
9. PRACTITIONER WARRANTIES.
Practitioner represents and warrants that Practitioner will not use any advertising material with respect to the products available on Practitioner’s Webpage that: (a) infringes any intellectual property right of any third party, (b) is false or provides a misleading statement of material fact or (c) violates any law or regulation.
10. OWNERSHIP.
10.1. Ownership of the Website. Practitioner acknowledges and agrees that Metagenics owns the Software and all of the computer code on, and relating to, Metagenics’ website.
10.2. Ownership of Content. All content contributed by Metagenics shall be owned by Metagenics. Practitioner acknowledges and agrees that any content used on Practitioner’s Webpage shall at all times remain the property of Metagenics (or its licensor). Practitioner shall have no rights in such content, other than the limited right to use such content for the purposes expressly set forth in this Agreement.
11. INDEMNIFICATION.
11.1. Metagenics Indemnification. Metagenics shall defend and hold harmless Practitioner against any third party claim, action, suit or proceeding (each, a “Claim”) (a) arising from any breach of this Agreement by Metagenics, (b) arising from the negligent acts or omissions or the willful misconduct of Metagenics or (c) alleging product liability or other Claim relating to the integrity of a Metagenics product. Metagenics shall indemnify Practitioner for losses, damages, liabilities and reasonable expenses (including, without limitation, reasonable attorneys’ fees) and costs incurred by Practitioner in defending against any such Claim.
11.2. Practitioner Indemnification. Practitioner shall defend and hold harmless Metagenics against any Claim (a) arising from any breach of this Agreement by Practitioner or (b) arising from the negligent acts or omissions or the willful misconduct of Practitioner. Practitioner shall indemnify Metagenics for losses, damages, liabilities and reasonable expenses (including, without limitation, reasonable attorneys’ fees) and costs incurred by Metagenics in defending against any such Claim.
11.3. Mechanics of Indemnification. The indemnified party’s obligations are conditioned upon the indemnified party: (a) giving the indemnifying party prompt written notice of any Claim for which the indemnified party is seeking indemnity; (b) granting control of the defense and settlement of such Claim to the indemnifying party; and (c) reasonably cooperating with the indemnifying party at the indemnifying party’s expense.
12. CONFIDENTIAL INFORMATION.
Each party shall hold the Confidential Information of the other party in confidence and shall not (i) disclose the other party’s Confidential Information to third parties or (ii) use the other party’s Confidential Information for any purpose other than the purposes of this Agreement. Such restrictions shall not apply to information which (a) is already known by the recipient; (b) becomes, through no act or fault of the recipient, publicly known; (c) is received by the recipient from a third party without a restriction on disclosure or use; or (d) is independently developed by the recipient without reference to the other party’s Confidential Information.
13. LIMITATION ON LIABILITY.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY OR TO ANY OTHER PERSON OR ENTITY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT PRODUCT LIABILITY OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, DAMAGES BASED ON LOSS OF PROFITS OR BUSINESS OPPORTUNITY), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14. EXCLUSIVITY; NON-COMPETITION.
Practitioner acknowledges that Metagenics is in the business of developing its own website and of providing associated services on a commercial basis and that, accordingly, Metagenics has developed, and will continue to develop, webpages for other parties whom Practitioner may consider competitive to Practitioner’s business. Practitioner agrees that Metagenics shall continue to be free to develop webpages for other clients. Metagenics shall not share with its other clients any identifiable data pertaining to Practitioner’s Webpage.
15. COMPLIANCE WITH LAWS.
Each party shall perform its respective obligations under this Agreement in compliance with the applicable laws of the jurisdictions in which this Agreement is intended to be performed.
16. GENERAL PROVISIONS.
16.1. Governing Law; Venue. This Agreement shall be governed by, and construed in accordance with, the laws of the State of California, without regard to conflict of law principles. In the event that any dispute arises under this Agreement, the parties agree that proceedings will take place exclusively in the County of Orange, State of California.
16.2. Severability; No Waiver. If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision. A waiver by either party of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.
16.3. Independent Contractors. The parties to this Agreement are independent contractors and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Except as contemplated by the obligations of each party under this Agreement, neither party shall have the power to obligate or bind the other party. Personnel supplied by Metagenics shall work exclusively for Metagenics and shall not, for any purpose, be considered employees or agents of Practitioner.
16.4. Entire Agreement; Amendment. This Agreement, including any exhibits attached hereto and the provisions referenced in such Exhibits, sets forth the entire understanding and agreement of the parties and supersedes any and all oral or written agreements or understandings between the parties as to the subject matter of this Agreement. Any amendments or changes to this Agreement must be in writing and signed by both parties.
IN WITNESS WHEREOF, the parties hereto have duly executed this METAGENICS ONLINE™ WEBPAGE AGREEMENT – RESALE ESTORE, effective as of the Effective Date.
By clicking “Accept”, I acknowledge that I agree to these Terms and Conditions.
I also acknowledge that I have received the Metagenics Authorized Reseller Policy, attached hereto as EXHIBIT B and available at https://www.metagenics.com/privacy-policy#authorized_reseller_policy.
EXHIBIT A
Business Associate Agreement
This Business Associate Agreement (this “BAA”) between Practitioner (“Practitioner” or “Covered Entity”) and Metagenics LLC, a Delaware limited liability company with offices at 25 Enterprise, Suite 200, Aliso Viejo, CA 92656 (“Metagenics” or “Business Associate”) is effective as of the same date as the effective date of that certain METAGENICS ONLINE™ WEBPAGE AGREEMENT – RESALE ESTORE (the “Related Agreement”) between Practitioner and Metagenics (the “Effective Date”).
Practitioner and Business Associate have entered into the Related Agreement in which Business Associate provides services to, or performs functions on behalf of, Practitioner, which involve the Use or Disclosure of, or Business Associate creating, receiving, maintaining, or transmitting, Protected Health Information on behalf of Practitioner, consistent with the definition of “business associate” and “protected health information” at 45 C.F.R. § 160.103.
The parties desire to comply with federal and state laws regarding (i) the collection, Use, Disclosure, and safeguarding of, and (ii) ensuring the confidentiality, integrity, and availability of, individually identifiable health information and personal information, including, but not limited to, California laws and the federal Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act, and their respective implementing regulations (collectively, “HIPAA”).
Business Associate shall use Practitioner’s Protected Health Information as mutually agreed by the parties (“the Activities”).
Now, therefore, in consideration of the promises set forth herein and in the Related Agreement, the delivery and sufficiency of which is acknowledged, the parties agree as follows:
Definitions.
Catch-all definitions. The following terms used in this BAA shall have the same meaning as those terms in the HIPAA Rules: Breach, Data Aggregation, Designated Record Set, Disclosure, Health Care Operations, Individual, Minimum Necessary, Notice of Privacy Practices, Required By Law, Secretary, Security Incident, Subcontractor, Unsecured Protected Health Information, and Use.
Specific definitions.
1. “Business Associate” shall generally have the same meaning as the term “business associate” at 45 C.F.R. § 160.103 and, in reference to the party to this BAA, shall mean Metagenics.
2. “Covered Entity” shall generally have the same meaning as the term “covered entity” at 45 C.F.R. § 160.103 and, in reference to the party to this BAA, shall mean Practitioner.
3. “HIPAA Rules” shall mean the Privacy, Security, Breach Notification, and Enforcement Rules at 45 C.F.R. Part 160 and Part 164.
4. “PHI” (or “Protected Health Information”) shall generally have the same meaning as the term “protected health information” at 45 C.F.R. § 160.103 that is created, received, maintained, or transmitted by Business Associate, or any Subcontractor, on behalf of Metagenics , and shall also include “medical information” as defined at Cal. Civil Code § 56.05 and “personal information” as defined at Cal. Civil Code § 1798.80, and all metadata related to protected health information, medical information, and personal information. For the avoidance of doubt, personal information includes Practitioner’s employee, other workforce member, or customer personal information as well as patient and member personal information. Collectively, this information is referred to herein as “PHI”.
5. “Applicable Law” shall be defined, for purposes of this BAA, to incorporate the HIPAA Rules, the California Confidentiality of Medical Information Act, and any other federal or state law applicable to PHI.
Obligations and Activities of Business Associate.
Business Associate agrees to:
Not use or disclose PHI other than as permitted or required by this BAA or as Required By Law;
Use appropriate safeguards, and comply with Applicable Law with respect to electronic PHI, designed to prevent use or disclosure of PHI other than as provided for by this BAA;
Report to Covered Entity any use or disclosure of PHI not provided for by this BAA of which it becomes aware, including Breaches of Unsecured Protected Health Information as required by Applicable Law, and any successful Security Incident of which it becomes aware. The parties agree that this constitutes ongoing notice by Business Associate to Covered Entity of the ongoing existence and occurrence or attempts of Unsuccessful Security Incidents for which no additional notice to Covered Entity shall be required. “Unsuccessful Security Incidents” means, without limitation, pings and other broadcast attacks on Business Associate’s firewall, port scans, unsuccessful log-on attempts, denial of service attacks, and any combination of the above, so long as no such incident results in unauthorized access, use or disclosure of PHI;
In accordance with Applicable Law, including 45 C.F.R. §§ 164.502(e)(1)(ii) and 164.308(b)(2), if applicable, ensure that any Subcontractors that create, receive, maintain, or transmit PHI on behalf of Business Associate agree to substantially the same restrictions, conditions, and requirements that apply to Business Associate with respect to such information;
Make available PHI in a Designated Record Set to Covered Entity as necessary to satisfy Covered Entity’s obligations under Applicable Law;
Make any amendment(s) to PHI in a Designated Record Set as directed or agreed to by Covered Entity pursuant to Applicable Law, or take other measures as necessary to satisfy Covered Entity’s obligations under Applicable Law;
Maintain and make available the information required to provide an accounting of disclosures to Covered Entity as requested by Covered Entity in order to satisfy Covered Entity’s obligations under Applicable Law;
To the extent the parties agree that Business Associate is to carry out one or more of Covered Entity’s obligations under Applicable Law, comply with the requirements of Applicable Law that apply to Covered Entity in the performance of such obligations; and
Make its internal practices, books, and records available to the Secretary, upon the Secretary’s request, for purposes of determining compliance with Applicable Law.
III. Permitted Uses and Disclosures by Business Associate.
A. Business Associate may only use or disclose PHI as required to satisfy its obligations to perform the Activities or as otherwise permitted herein or in the Related Agreement.
B. Business Associate is authorized to use PHI to de-identify the PHI in accordance with Applicable Law. The parties acknowledge and agree that once de-identified the information is no longer PHI and not subject to the restrictions herein.
C. Business associate may use or disclose PHI as Required By Law (as that term is defined in Applicable Law).
D. Business Associate agrees to make uses and disclosures and requests for PHI, consistent with the Minimum Necessary requirement, as applicable.
E. Business Associate may not use or disclose PHI in a manner that would violate Applicable Law.
F. Business Associate may use PHI to contact patients directly for purposes of seeking individual authorizations in compliance with Applicable Law for the use and disclosure of PHI for any purposes not otherwise permitted by HIPAA or this BAA. If a patient chooses to sign such an authorization, Business Associate may use and disclose PHI to the extent permitted by the authorization, including to market Business Associate’s products.
G. Business Associate may use PHI to send refill reminders or other treatment-related communications on behalf of, and at the direction of, Practitioner.
H. Business Associate may use PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate.
I. Business Associate may disclose PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate, provided the disclosures are Required By Law, or Business Associate obtains reasonable assurances from the person to whom the information is disclosed that the information will remain confidential and used or further disclosed only as Required By Law or for the purposes for which it was disclosed to the person, and the person notifies Business Associate of any instances of which it is aware in which the confidentiality of the information has been Breached.
J. Business Associate may perform Data Aggregation activities relating to the Health Care Operations of Covered Entity.
IV. Provisions for Covered Entity to Inform Business Associate of Privacy Practices and Restrictions.
A. Covered Entity shall promptly notify Business Associate in writing of any limitation(s) in the Notice of Privacy Practices of Covered Entity under Applicable Law, to the extent that such limitation may affect Business Associate’s use or disclosure of PHI.
B. Covered Entity shall promptly notify Business Associate in writing of any changes in, or revocation of, the permission by an Individual to use or disclose his or her PHI, to the extent that such changes may affect Business Associate’s use or disclosure of PHI.
C. Covered Entity shall promptly notify Business Associate in writing of any restriction on the use or disclosure of PHI that Covered Entity has agreed to or is required to abide by under Applicable Law, to the extent that such restriction may affect Business Associate’s use or disclosure of PHI.
Permissible Requests by Covered Entity. Covered Entity shall not request Business Associate to use or disclose PHI in any manner that would not be permissible under Applicable Law if done by Covered Entity, provided, however, that this restriction shall not apply for uses or disclosures of PHI for Data Aggregation activities performed by Business Associate or for the management and administration and legal responsibilities of Business Associate.
Term and Termination.
A. Term. The Term of this BAA shall be effective as of the Effective Date, and shall terminate when Business Associate has completed performance of the Activities or when either party terminates for cause as authorized in paragraph B of this Section VI (Term and Termination), whichever is sooner.
B. Termination for Cause. Business Associate authorizes termination of this BAA by Covered Entity, if Covered Entity determines Business Associate has violated a material term of this BAA and Business Associate has not cured the violation or ended the violation within the time reasonably specified by Covered Entity. Covered Entity likewise authorizes termination of this BAA by Business Associate, if Business Associate determines Covered Entity has violated a material term of this BAA and Covered Entity has not cured the violation or ended the violation within the time reasonably specified by Business Associate.
C. Obligations of Business Associate upon Termination. Upon termination of this BAA for any reason, Business Associate, with respect to PHI received from Covered Entity, or created, maintained, or received by Business Associate on behalf of Covered Entity, shall:
1. Retain only that PHI which is necessary for Business Associate to continue its proper management and administration or to carry out its legal responsibilities;
2. Return to Covered Entity or, if agreed to by Covered Entity, destroy the remaining PHI that Business Associate still maintains in any form;
3. Continue to use appropriate safeguards and comply with Applicable Law with respect to electronic PHI to prevent use or disclosure of the PHI, other than as provided for in this Section, for as long as Business Associate retains the PHI;
4. Not use or disclose the PHI retained by Business Associate other than for the purposes for which such PHI was retained and subject to the same conditions set out at paragraphs F, G, H, I, and J of Section III (Permitted Uses and Disclosures), which applied prior to termination; and
5. Return to Covered Entity or, if agreed to by Covered Entity, destroy the PHI retained by Business Associate when it is no longer needed by Business Associate for its proper management and administration or to carry out its legal responsibilities.
Survival. The obligations of Business Associate under this Section shall survive the termination of this BAA.
Miscellaneous.
Regulatory References. A reference in this BAA to a section in Applicable Law means the section as in effect or as amended.
Amendment. The parties agree to take such action as is necessary to amend this BAA from time to time as is necessary for compliance with the requirements of the HIPAA Rules and any other Applicable Law.
Interpretation. Any ambiguity in this BAA shall be interpreted to permit compliance with Applicable Law.
Notices. All notices required or permitted by this BAA shall be in writing and shall be directed to the appropriate party at its address set forth above or such other address as a party may, from time to time, designate by written notice to the other party.
EXHIBIT B
Metagenics LLC
AUTHORIZED RESELLER POLICY
FOR THE UNITED STATES
Effective Date: July 1, 2021
Revised: March 8, 2023
This Metagenics LLC Authorized Reseller Policy for the United States (this “Reseller Policy”) is issued by Metagenics LLC (“Metagenics”) and applies to Authorized Resellers of Metagenics products (each, a “Product” and, together, the “Products”) in the United States of America. By purchasing the Products for retail sale from Metagenics, or from an Authorized Distributor appointed by Metagenics, you (“Reseller” or “you”) agree to adhere to the terms of this Reseller Policy. Until your status as an Authorized Reseller is otherwise revoked by Metagenics, in Metagenics’ sole and absolute discretion, you shall be considered an “Authorized Reseller.” Metagenics may review your activities for compliance with this Reseller Policy, and you agree to cooperate with any such investigation, including, but not limited to, permitting inspection of your facilities and records related to the sale of the Products.
Authorized Customers. Reseller is authorized to sell the Products only to End Users.An “End User” is a purchaser of the Products who is the ultimate consumer of the Products and who does not intend to resell the Products to any third party. Reseller shall not sell or transfer Products to any person or entity Reseller knows, or has reason to know, intends to resell the Products. Reseller shall not sell or transfer a quantity of the Products to any individual greater than that typically purchased for personal use. Reseller shall not sell, ship, or promote the Products outside the United States of America without Metagenics’ prior written consent in each instance.
Online Sales.
(a) Reseller shall not offer for sale, or sell, the Products on or through any website, online marketplace (including, but not limited to, Amazon, eBay, Walmart Marketplace), mobile application, or other online forum without the prior written consent of Metagenics, to be granted by Metagenics only through execution by both parties of a Metagenics LLC Authorized Online Seller Agreement. The terms of this Reseller Policy supersede any prior agreement between Metagenics and Reseller regarding the sale of the Products on or through websites, online marketplaces, mobile applications, and other online forums. Any authorization previously granted to Reseller by Metagenics to sell the Products on or through a website, online marketplace, mobile application, or other online forum is revoked.
(b) A Reseller (i) who is a healthcare professional with a license/certification (if required by law) or (ii) that is a business entity that has a healthcare professional as an owner, member, operator, manager, director, or other similar authority involved in the sales of the Products, is authorized to sell the Products on an eCommerce Store that is operated on behalf of such Reseller by an Authorized Distributor appointed by Metagenics. An “eCommerce Store” is a website, micro-site, or mobile application that (x) is operated by such Authorized Distributor in its legal name or registered fictitious name, (y) is primarily used to facilitate orders of the Products from End Users on behalf of healthcare professional resellers, and (z) requires the prospective End User to create an account and log-in to purchase the Products.
(c) A Reseller who purchases directly from Metagenics and who has agreed to adhere to a Metagenics Online Webpage Agreement (the “Webpage Agreement”) is permitted to sell the Products through such Reseller’s “Practitioner Webpage” that is hosted by Metagenics, subject to the terms of the Webpage Agreement.
3.Sales Practices. Reseller shall conduct Reseller’s business in a reasonable and ethical manner at all times and shall not engage in any deceptive, misleading, or unethical practices or advertising at any time. Reseller shall not make any warranties or representations concerning the Products except as expressly authorized by Metagenics. Reseller shall comply with all applicable laws, rules, regulations, and policies (a) applicable to Reseller’s business and/or (b) related to the marketing and sale of the Products. Reseller shall represent the Products in a professional manner and refrain from any conduct that is or could be detrimental to the Products or the reputation of Metagenics. Reseller shall not advertise Products not carried in inventory.
4. Product Care, Customer Service, and Other Quality Controls. Reseller shall comply with the Metagenics LLC Product Care, Customer Service, and Other Quality Controls, attached hereto as Exhibit A, and as may be amended by Metagenics from time to time.
5. Intellectual Property.
Reseller acknowledges and agrees that Metagenics owns all proprietary rights in and to the Metagenics brand, name, logo, trademarks, service marks, trade dress, copyrights, and other intellectual property related to the Products (collectively, the “Metagenics IP”). Metagenics grants Reseller a limited, non-exclusive, non-transferable, revocable license to use the Metagenics IP solely for purposes of marketing and selling the Products as set forth herein. This license will cease immediately upon termination of Reseller’s status as an Authorized Reseller. All goodwill arising from Reseller’s use of the Metagenics IP shall inure solely to the benefit of Metagenics.
Reseller’s use of the Metagenics IP shall be in accordance with any guidelines that may be provided by Metagenics from time to time and shall be commercially reasonable as to the size, placement, and other manner of use. Metagenics reserves the right to review and approve, in its sole and absolute discretion, Reseller’s use or intended use of the Metagenics IP at any time, without limitation. In marketing the Products, Reseller shall use only images of the Products supplied byMetagenics without modification, and Reseller shall ensure that all Product images and descriptions are accurate and up to date. All content included on Metagenics’ websites, including text, graphics, images, video clips, and audio clips, is the property of, or is licensed to, Metagenics and is protected by United States copyright law. Reseller shall not use, copy, reproduce, distribute, publish, display, modify, create derivative works from, transmit, or in any other way exploit, any part of copyrighted material without obtaining the prior written consent of Metagenics in each instance, which may be withheld in Metagenics’ sole and absolute discretion.
Reseller shall not create, register, or use any domain name, social media screenname, or mobile application name that contains the name of Metagenics, any Metagenics product name,any Metagenics trademark, or any misspelling or confusingly similar variation of any Metagenics product name or trademark.
Reseller shall not use the Metagenics IP to purchase online advertising or as key-words for paid advertising purposes.
6. Termination. Metagenics reserves the right to terminate Reseller’s status as an Authorized Reseller with written or electronic notice. Upon termination of Reseller’s status as an Authorized Reseller, Reseller shall immediately cease (i) selling the Products, (ii) acting in any manner that may reasonably give the impression that Reseller is an Authorized Reseller of Metagenics Products or has any affiliation whatsoever with Metagenics, and (iii) using any Metagenics IP.
7.Modification. Metagenics reserves the right to update, amend, or modify this Reseller Policy at any time. Unless otherwise specified, such amendments will take effect immediately, and Reseller’s continued use, advertising, offering for sale, or sale of the Products, use of the Metagenics IP, or use of any other information or materials provided by Metagenics to Reseller will be deemed Reseller’s acceptance of the amendments.
8. Confidentiality. This Reseller Policy, including its attached Exhibit A, constitute confidential, proprietary information of Metagenics and shall not be used for any purpose other than the authorized advertising and sale of the Products nor be disclosed to any third party without the prior written consent of Metagenics.
Exhibit A to AUTHORIZED RESELLER POLICY
Metagenics LLC
PRODUCT CARE, CUSTOMER SERVICE, AND OTHER QUALITY CONTROLS
Authorized Reseller shall:
1. Comply with all instructions provided by Metagenics regarding the storage, handling, shipping, disposal, or other aspect of the Products, including instructions provided on Product labels; store the Products in a sanitary environment away from direct sunlight;unless otherwise instructed by Metagenics, store the Products at room temperature in a cool dry place and tightly capped; handle the Products in accordance with good industrial hygiene and safety practices;
2. Sell the Products in their original packaging;
3. Not relabel, repackage, or otherwise alterthe Products or their packaging (including refraining from separating bundled Products and refraining from bundling separate Products);
4. Not remove, translate, or modify the contents of any label or literature on or accompanying the Products;
5. Not tamper with, deface, or otherwise alter any serial number, UPC code, batch or lot code, or other identifying information on the Products or their packaging or dilute the Products;
6. Not resell any Product that has been returned opened or repackaged;
7. Inspect the Products and their packaging, promptly upon receipt of the Products, for damage, defects, broken seals, evidence of tampering, or other nonconformance (each, a “Defect”) and, if any Defect is identified, not offer the Product for sale and promptly report the Defect to Metagenicsat (800) 692-9400;
8. Manage Product inventory,in order to insure freshness, on a “first-in, first-out” manner, with older inventory being sold before newer inventory of the same Product;
9. Inspect Product inventory regularly for expired or soon-to-be expired Products, not sell any Products that are expired or within ninety (90) days of expiration, and destroy or dispose of expired or soon-to-be expired Products in accordance with instructions provided by Metagenics and applicable law;
10. Become familiar with the special features of the Products marketed for sale and obtain sufficient Product knowledge to advise customers on the selection and safe use of the Products, as well as any applicable guarantee or return policy;be available to respond to customer questions and concerns both before and after sale of the Products and respond to customer inquiries promptly;
11. Cooperate with Metagenics with respect to any Product tracking systems that Metagenics may implement from time to time;
12. Cooperate with Metagenics with respect to any Product recall or other consumer safety information dissemination efforts;
13. Report to Metagenics any customer complaint or adverse claim regarding the Products and assist Metagenics in investigating and resolving any such complaint or adverse claim; and
14. Cooperate with Metagenics in the investigation and resolution of any quality or customer service issues related to the sale of the Products, including disclosing information regarding Product sources, shipment, and handling.
IN WITNESS WHEREOF, the parties hereto have duly executed this Business Associate Agreement, effective as of the Effective Date.
By clicking “Accept”, I acknowledge that I have read and I accept this HIPAA Business Associate Agreement.
THIS METAGENICS ONLINE™ WEBPAGE AGREEMENT – RESALE ESTORE (this “Agreement”) is effective as of the date signed by Practitioner (the “Effective Date”) by and between Metagenics LLC, a Delaware limited liability company with offices at 25 Enterprise, Suite 200, Aliso Viejo, CA 92656 (“Metagenics”), and Practitioner (“Practitioner”).
A. Metagenics is a life sciences company that manufactures nutritional products, dietary supplements, dietary ingredients, and medical foods for sale in commerce based upon Metagenics’ own formulas or recipes or upon formulas or recipes obtained pursuant to license (or which exist in the public domain).
B. Metagenics has developed software (the “Software”) for the establishment and operation of separate webpages for the sale of Metagenics products by healthcare practitioners, which webpages are identified specifically to an individual healthcare practitioner and serve the needs of such individual practitioner’s own patients.
C. Practitioner is interested in establishing a unique webpage (the “Webpage” or “Practitioner’s Webpage”) on Metagenics’ website, through which Practitioner will sell Metagenics dietary supplements and medical foods to Practitioner’s patients, for the purposes of (i) providing patient convenience, (ii) meeting specified nutritional protocols established by Practitioner, (iii) improving patient compliance with such recommended protocols, and (iv) tracking patients’ actual compliance with such protocols.
D. Metagenics desires to use Practitioner’s name and logo on the Webpage, and Practitioner is willing to grant Metagenics the right to use Practitioner’s name and logo on the Webpage, pursuant to the terms and conditions of this Agreement.
NOW, THEREFORE, the parties hereto hereby agree as follows:
1. DEFINITIONS. The terms set forth below shall be defined as follows:
1.1. “Confidential Information” of a party is information which the party claiming confidentiality designates as “Confidential,” including, without limitation, any computer code, Content (as described below), other content, documentation, marketing plans or other similar information. “Confidential Information” of Metagenics includes the source code of the Software.
1.2. “Software” shall mean all software and any software tools, both in object code and source code form, which Metagenics has already developed (or which Metagenics subsequently develops) or which Metagenics licenses from a third party, for establishing and maintaining Practitioner’s Webpage.
1.3. “Webpage” (or “Practitioner’s Webpage”) shall mean the unique page established using Practitioner’s name and logo, on Metagenics’ own website, using the Software, and maintained and supported on the Metagenics server.
2. PURPOSE; LICENSE; CONTENT; SERVER; DEVELOPMENT SERVICES.
2.1. Purpose. The purpose of Practitioner’s Webpage shall include, without limitation, the dissemination of information, the display of Metagenics products for order and purchase, the presentation of advertising, and other purposes.
2.2. License. Practitioner hereby grants to Metagenics a non-exclusive, non-assignable license to use Practitioner’s name and logo for all uses necessary or appropriate to the operation of Practitioner’s Webpage, in accordance with the terms and conditions of this Agreement.
2.3. Content of the Webpage. The Webpage will be based upon Metagenics content. The Webpage will use the Software to implement product purchasing, data collection, and information tracking.
2.4. Server for the Webpage. The Software and the Webpage will reside upon a server provided by Metagenics.
2.5. Development Services. Metagenics will provide design, programming, development and other services relating to the Webpage.
3. WEBPAGE SUPPORT SERVICES.
Metagenics shall provide the following ongoing Webpage support to Practitioner.
3.1. Establishment of Webpage on Metagenics Server. Metagenics will establish Practitioner’s Webpage as part of Metagenics’ own website, which is on a server provided by Metagenics and under Metagenics’ control, support, and maintenance.
3.2. Availability. Unless otherwise agreed between the parties, Metagenics shall use commercially reasonable efforts to make Practitioner’s Webpage publicly available to users twenty-four (24) hours per day, seven (7) days per week.
3.3. Content. Practitioner shall not supplement, modify or alter any content on Practitioner’s Webpage, unless any such change has been consented to by Metagenics. Metagenics will provide password protected access for Practitioner.
3.4. Backup. Metagenics shall maintain a complete and current copy of Metagenics’ website on a separate server. In the event that service is interrupted to Metagenics’ website, the separate server shall be activated so that public access to Practitioner’s Webpage may continue uninterrupted or as close as possible under the circumstances.
3.5. Privacy Policy; Patient Data. The parties agree that a privacy policy shall exist that conforms with existing privacy laws and shall maintain that policy with respect to Practitioner’s Webpage. Such privacy policy shall be subject to any additional privacy limitations placed by MasterCard, Visa or other Internet payment processing companies through which sales on Practitioner’s Webpage may be charged. Metagenics shall maintain patient data on servers controlled by Metagenics, using security measures as provided in Section 8.2.3. Metagenics will use commercially reasonable efforts to provide Practitioner access to the patient data twenty-four (24) hours per day, seven (7) days per week, and Metagenics will provide Practitioner with passcodes and technical assistance as may be necessary for permitting such access. As a condition precedent to entering this Agreement, the parties agree to execute the Business Associate Agreement in the form set forth as Exhibit A hereto.
4. INVENTORY SERVICES.
4.1. Shopping Cart Features. Metagenics will use its online shopping cart application which will be customized for Practitioner’s Webpage to manage the shopping experience of visitors to Practitioner’s Webpage.
4.2. Product Selection for the Webpage. Practitioner is responsible for determining the applicable nutritional protocol, for selecting the products to make available on Practitioner’s Webpage, and for instructing Practitioner’s patients on the specific products recommended for purchase from Practitioner’s Webpage to support the needs of such patients. Metagenics maintains an on-line catalog of products from which Practitioner may select. Practitioner authorizes Metagenics to send refill reminders to Practitioner’s patients on behalf of Practitioner for any products purchased from Practitioner’s Webpage, unless instructed otherwise by Practitioner. Practitioner’s instructions regarding refill reminders may be communicated to Metagenics at (800) 692-9400 or at [email protected].
4.3. Ordering from the Webpage. Completed orders will be communicated from Practitioner’s Webpage directly to Metagenics’ distribution center. Products will be shipped from the distribution center to the patient using shipping documents and shipping labels that include Practitioner’s name and Metagenics’ return address.
4.4. Inventory Levels. Throughout the Term of this Agreement, Metagenics shall use commercially reasonable efforts to maintain appropriate levels of inventory at the Metagenics distribution center to meet patients’ demand for the products listed on Practitioner’s Webpage. Metagenics will assist in establishing inventory levels to reflect the actual sales performance of each product SKU.
4.5.1. Shipping charges (from the Metagenics distribution center) will be paid by the patient. Metagenics will determine and charge the appropriate shipping/handling charge per outgoing order.
4.5.2. Metagenics will be responsible for undeliverable or damaged shipments from Metagenics to patients, and Metagenics will handle such damaged shipments according to its then-current policy regarding such shipments.
4.5.3. Practitioner will specify the satisfaction guarantee policy to which products will be subject or, in the absence of such specification, the then-current Metagenics satisfaction guarantee policy.
4.5.4. Metagenics will be responsible for product recalls.
4.6. Product Pricing. Metagenics will recommend to Practitioner a suggested retail price (SRP) for each product SKU offered on Practitioner’s Webpage, but it shall be Practitioner’s responsibility to set the actual retail price to patients.
5. PRICING; REPORTING; PAYMENT; CREDIT AND COLLECTIONS.
5.1. Products. The price from Metagenics to Practitioner for products purchased by patients from Practitioner’s Webpage shall be Metagenics’ then-current practitioner price for such products.
5.2. Reporting. Practitioner will have access to sales reports. Within twenty (20) calendar days after the close of each calendar quarter, Metagenics will provide Practitioner with an accounting of sales made from Practitioner’s Webpage.
5.3. Payment. Practitioner will open Practitioner’s own individual account with the WePay processing service (“WePay”). Patients will purchase products from Practitioner’s Webpage through Practitioner’s WePay account. Patients will make payments for products by an approved method of payment, which shall include providing the Patient’s credit card information to WePay. WePay shall deduct its transaction fees and, on behalf of Practitioner, WePay shall remit to Metagenics the applicable price for the products purchased by patients on Practitioner’s Webpage.
5.3.1. Bank fees, credit card transaction fees, and WePay transaction fees are included in the price paid by the patient.
5.4. Credit and Collections. Practitioner shall be responsible for credits and collections relating to products purchased through Practitioner’s WePay account.
5.5 Sales Taxes. In all jurisdictions that permit or require a marketplace facilitator, marketplace provider, or other similar person to collect and remit sales, use, transaction privilege, gross receipts, excise or similar transaction taxes (collectively, “Sales Taxes”), Metagenics will collect and remit Sales Taxes to the appropriate taxing authority. Practitioner agrees to provide Metagenics with all information or documentation to support such treatment, including its Sales Tax registration numbers.
In all other jurisdictions or where Metagenics is not acting as a marketplace facilitator or other similar person, Practitioner shall be responsible to collect and remit Sales Taxes to the appropriate taxing authority. In such non-marketplace facilitator jurisdictions or where Metagenics is not acting as a marketplace facilitator or other similar person, Practitioner agrees that Practitioner will indemnify Metagenics for all Sales Tax, interest, and penalties asserted or assessed against Metagenics by a taxing authority with respect to Practitioner’s sales, as well as for reasonable costs to defend against such assertions or assessments.
In all jurisdictions, Practitioner agrees that Practitioner will indemnify and hold harmless Metagenics from all losses related to assessments, false claims, qui tam, and class action lawsuits with respect to Practitioner’s sales that may arise in such jurisdictions and that relate to the correct taxability of an item or the correct tax rate.
6. PATIENT SUPPORT.
6.1 Practitioner Responsibility. Practitioner shall be responsible for recommending particular products for use by the patient, including how much, how often, and for how long such products should be used. Practitioner will be responsible for tracking protocol compliance on the part of patients. Practitioner agrees that Practitioner shall only use the Webpage and the Software to communicate with patients for purposes that are permitted under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (collectively, “HIPAA”) and other applicable law, such as for treatment purposes.
6.2 Metagenics Responsibility. Metagenics shall be responsible for providing customer service for patients ordering products from Practitioner’s Webpage, as said service relates to informing patients of product specifications, shipment status, return authorizations, product promotions, and similar matters. Unless instructed otherwise by Practitioner in accordance with Section 4.2, Metagenics will use patient information to communicate with patients about refill reminders for products previously purchased from Practitioner’s Webpage. If specifically directed by Practitioner, Metagenics may also use patient information to communicate with specified patients about the availability of other products that Practitioner believes may aid in the treatment of the patient.
6.3 Communications. Throughout each business day, on a necessary and appropriate basis (and in real time, if required), each party will keep the other informed of the support provided to patients.
7. TERM AND TERMINATION.
7.1. Term. This Agreement shall have an initial term of one (1) year from the Effective Date (the “Initial Term”); thereafter, this Agreement may be renewed for additional terms of one (1) year (each, a “Renewal Term” and, together with the Initial Term, the “Term”) and shall be considered automatically so renewed if neither party has given the other written notice of intention to terminate this Agreement at least sixty (60) days prior to the expiration of the Initial Term or the then-current Renewal Term.
7.2. Termination for Cause. Either party may terminate this Agreement upon a material breach of this Agreement by the other party (or, in the case of a breach by Practitioner, the breach of an applicable Metagenics policy), if such breach remains uncured for thirty (30) days following written notice to the breaching party.
7.3. Termination without Cause. Either party may terminate this Agreement, at any time, without cause, by giving at least ninety (90) days’ prior written notice to the other party.
7.4. Effect of Termination.
7.4.1 Removal of Name and logo. Upon the termination of this Agreement for any reason, Metagenics shall promptly remove Practitioner’s name and logo from the Webpage and shall use commercially reasonable efforts to remove any references to Practitioner’s name and logo from Metagenics’ website.
7.4.2 Termination of Licenses. Upon termination of this Agreement for any reason, any license granted hereunder shall terminate.
7.4.3 Survival. Sections10, 11, 12, and 13 shall survive any termination or expiration of this Agreement.
8. METAGENICS WARRANTIES.
8.1. Work Product Warranties. Metagenics represents and warrants to Practitioner that the Software, the Webpage, and Metagenics-made changes to the Webpage do not and will not (a) infringe on the intellectual property rights of any third party or (b) violate any law or regulation.
8.2. Support and Maintenance Warranties. Metagenics further represents and warrants to Practitioner that, at all times during which Metagenics provides web-hosting services pursuant to Section 3 of this Agreement, it will use commercially reasonable efforts to ensure the following:
8.2.1. Availability of the Webpage. The Webpage will be publicly available to users a minimum of ninety-five percent (95%) of the time, seven (7) days per week, twenty-four (24) hours per day. Customer Service will be available during business hours, Monday through Friday, 8:00 am – 5:00 pm (Pacific Time).
8.2.2. Bandwidth of Metagenics’ Website. The Metagenics website’s connection to the Internet shall be sufficient to provide accessibility commensurate with that expected by the consuming public and of a grade equal to that provided by similar sites. The goal shall be to prevent unreasonable user delays from accessing Practitioner’s Webpage, subject to Internet-related delays that are not within Metagenics’ control.
8.2.3. Security of Metagenics’ Website. Metagenics shall prevent unauthorized access to Practitioner’s Webpage and any databases or other sensitive material generated from or used in conjunction with Practitioner’s Webpage, provided, however, that Practitioner understands and acknowledges that Metagenics shall not be held responsible for the effects of malicious hacking or other concerted criminal and illegal activities on the part of third parties in relation hereto.
9. PRACTITIONER WARRANTIES.
Practitioner represents and warrants that Practitioner will not use any advertising material with respect to the products available on Practitioner’s Webpage that: (a) infringes any intellectual property right of any third party, (b) is false or provides a misleading statement of material fact or (c) violates any law or regulation.
10. OWNERSHIP.
10.1. Ownership of the Website. Practitioner acknowledges and agrees that Metagenics owns the Software and all of the computer code on, and relating to, Metagenics’ website.
10.2. Ownership of Content. All content contributed by Metagenics shall be owned by Metagenics. Practitioner acknowledges and agrees that any content used on Practitioner’s Webpage shall at all times remain the property of Metagenics (or its licensor). Practitioner shall have no rights in such content, other than the limited right to use such content for the purposes expressly set forth in this Agreement.
11. INDEMNIFICATION.
11.1. Metagenics Indemnification. Metagenics shall defend and hold harmless Practitioner against any third party claim, action, suit or proceeding (each, a “Claim”) (a) arising from any breach of this Agreement by Metagenics, (b) arising from the negligent acts or omissions or the willful misconduct of Metagenics or (c) alleging product liability or other Claim relating to the integrity of a Metagenics product. Metagenics shall indemnify Practitioner for losses, damages, liabilities and reasonable expenses (including, without limitation, reasonable attorneys’ fees) and costs incurred by Practitioner in defending against any such Claim.
11.2. Practitioner Indemnification. Practitioner shall defend and hold harmless Metagenics against any Claim (a) arising from any breach of this Agreement by Practitioner or (b) arising from the negligent acts or omissions or the willful misconduct of Practitioner. Practitioner shall indemnify Metagenics for losses, damages, liabilities and reasonable expenses (including, without limitation, reasonable attorneys’ fees) and costs incurred by Metagenics in defending against any such Claim.
11.3. Mechanics of Indemnification. The indemnified party’s obligations are conditioned upon the indemnified party: (a) giving the indemnifying party prompt written notice of any Claim for which the indemnified party is seeking indemnity; (b) granting control of the defense and settlement of such Claim to the indemnifying party; and (c) reasonably cooperating with the indemnifying party at the indemnifying party’s expense.
12. CONFIDENTIAL INFORMATION.
Each party shall hold the Confidential Information of the other party in confidence and shall not (i) disclose the other party’s Confidential Information to third parties or (ii) use the other party’s Confidential Information for any purpose other than the purposes of this Agreement. Such restrictions shall not apply to information which (a) is already known by the recipient; (b) becomes, through no act or fault of the recipient, publicly known; (c) is received by the recipient from a third party without a restriction on disclosure or use; or (d) is independently developed by the recipient without reference to the other party’s Confidential Information.
13. LIMITATION ON LIABILITY.
NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY OR TO ANY OTHER PERSON OR ENTITY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY OR PUNITIVE DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, STRICT PRODUCT LIABILITY OR OTHERWISE (INCLUDING, WITHOUT LIMITATION, DAMAGES BASED ON LOSS OF PROFITS OR BUSINESS OPPORTUNITY), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14. EXCLUSIVITY; NON-COMPETITION.
Practitioner acknowledges that Metagenics is in the business of developing its own website and of providing associated services on a commercial basis and that, accordingly, Metagenics has developed, and will continue to develop, webpages for other parties whom Practitioner may consider competitive to Practitioner’s business. Practitioner agrees that Metagenics shall continue to be free to develop webpages for other clients. Metagenics shall not share with its other clients any identifiable data pertaining to Practitioner’s Webpage.
15. COMPLIANCE WITH LAWS.
Each party shall perform its respective obligations under this Agreement in compliance with the applicable laws of the jurisdictions in which this Agreement is intended to be performed.
16. GENERAL PROVISIONS.
16.1. Governing Law; Venue. This Agreement shall be governed by, and construed in accordance with, the laws of the State of California, without regard to conflict of law principles. In the event that any dispute arises under this Agreement, the parties agree that proceedings will take place exclusively in the County of Orange, State of California.
16.2. Severability; No Waiver. If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions will continue in full force without being impaired or invalidated in any way. The parties agree to replace any invalid provision with a valid provision that most closely approximates the intent and economic effect of the invalid provision. A waiver by either party of a breach of any provision of this Agreement will not operate or be interpreted as a waiver of any other or subsequent breach.
16.3. Independent Contractors. The parties to this Agreement are independent contractors and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Except as contemplated by the obligations of each party under this Agreement, neither party shall have the power to obligate or bind the other party. Personnel supplied by Metagenics shall work exclusively for Metagenics and shall not, for any purpose, be considered employees or agents of Practitioner.
16.4. Entire Agreement; Amendment. This Agreement, including any exhibits attached hereto and the provisions referenced in such Exhibits, sets forth the entire understanding and agreement of the parties and supersedes any and all oral or written agreements or understandings between the parties as to the subject matter of this Agreement. Any amendments or changes to this Agreement must be in writing and signed by both parties.
IN WITNESS WHEREOF, the parties hereto have duly executed this METAGENICS ONLINE™ WEBPAGE AGREEMENT – RESALE ESTORE, effective as of the Effective Date.
By clicking “Accept”, I acknowledge that I agree to these Terms and Conditions.
I also acknowledge that I have received the Metagenics Authorized Reseller Policy, attached hereto as EXHIBIT B and available at https://www.metagenics.com/privacy-policy#authorized_reseller_policy.
EXHIBIT A
Business Associate Agreement
This Business Associate Agreement (this “BAA”) between Practitioner (“Practitioner” or “Covered Entity”) and Metagenics LLC, a Delaware limited liability company with offices at 25 Enterprise, Suite 200, Aliso Viejo, CA 92656 (“Metagenics” or “Business Associate”) is effective as of the same date as the effective date of that certain METAGENICS ONLINE™ WEBPAGE AGREEMENT – RESALE ESTORE (the “Related Agreement”) between Practitioner and Metagenics (the “Effective Date”).
Practitioner and Business Associate have entered into the Related Agreement in which Business Associate provides services to, or performs functions on behalf of, Practitioner, which involve the Use or Disclosure of, or Business Associate creating, receiving, maintaining, or transmitting, Protected Health Information on behalf of Practitioner, consistent with the definition of “business associate” and “protected health information” at 45 C.F.R. § 160.103.
The parties desire to comply with federal and state laws regarding (i) the collection, Use, Disclosure, and safeguarding of, and (ii) ensuring the confidentiality, integrity, and availability of, individually identifiable health information and personal information, including, but not limited to, California laws and the federal Health Insurance Portability and Accountability Act of 1996, as amended by the Health Information Technology for Economic and Clinical Health Act, and their respective implementing regulations (collectively, “HIPAA”).
Business Associate shall use Practitioner’s Protected Health Information as mutually agreed by the parties (“the Activities”).
Now, therefore, in consideration of the promises set forth herein and in the Related Agreement, the delivery and sufficiency of which is acknowledged, the parties agree as follows:
Definitions.
Catch-all definitions. The following terms used in this BAA shall have the same meaning as those terms in the HIPAA Rules: Breach, Data Aggregation, Designated Record Set, Disclosure, Health Care Operations, Individual, Minimum Necessary, Notice of Privacy Practices, Required By Law, Secretary, Security Incident, Subcontractor, Unsecured Protected Health Information, and Use.
Specific definitions.
1. “Business Associate” shall generally have the same meaning as the term “business associate” at 45 C.F.R. § 160.103 and, in reference to the party to this BAA, shall mean Metagenics.
2. “Covered Entity” shall generally have the same meaning as the term “covered entity” at 45 C.F.R. § 160.103 and, in reference to the party to this BAA, shall mean Practitioner.
3. “HIPAA Rules” shall mean the Privacy, Security, Breach Notification, and Enforcement Rules at 45 C.F.R. Part 160 and Part 164.
4. “PHI” (or “Protected Health Information”) shall generally have the same meaning as the term “protected health information” at 45 C.F.R. § 160.103 that is created, received, maintained, or transmitted by Business Associate, or any Subcontractor, on behalf of Metagenics , and shall also include “medical information” as defined at Cal. Civil Code § 56.05 and “personal information” as defined at Cal. Civil Code § 1798.80, and all metadata related to protected health information, medical information, and personal information. For the avoidance of doubt, personal information includes Practitioner’s employee, other workforce member, or customer personal information as well as patient and member personal information. Collectively, this information is referred to herein as “PHI”.
5. “Applicable Law” shall be defined, for purposes of this BAA, to incorporate the HIPAA Rules, the California Confidentiality of Medical Information Act, and any other federal or state law applicable to PHI.
Obligations and Activities of Business Associate.
Business Associate agrees to:
Not use or disclose PHI other than as permitted or required by this BAA or as Required By Law;
Use appropriate safeguards, and comply with Applicable Law with respect to electronic PHI, designed to prevent use or disclosure of PHI other than as provided for by this BAA;
Report to Covered Entity any use or disclosure of PHI not provided for by this BAA of which it becomes aware, including Breaches of Unsecured Protected Health Information as required by Applicable Law, and any successful Security Incident of which it becomes aware. The parties agree that this constitutes ongoing notice by Business Associate to Covered Entity of the ongoing existence and occurrence or attempts of Unsuccessful Security Incidents for which no additional notice to Covered Entity shall be required. “Unsuccessful Security Incidents” means, without limitation, pings and other broadcast attacks on Business Associate’s firewall, port scans, unsuccessful log-on attempts, denial of service attacks, and any combination of the above, so long as no such incident results in unauthorized access, use or disclosure of PHI;
In accordance with Applicable Law, including 45 C.F.R. §§ 164.502(e)(1)(ii) and 164.308(b)(2), if applicable, ensure that any Subcontractors that create, receive, maintain, or transmit PHI on behalf of Business Associate agree to substantially the same restrictions, conditions, and requirements that apply to Business Associate with respect to such information;
Make available PHI in a Designated Record Set to Covered Entity as necessary to satisfy Covered Entity’s obligations under Applicable Law;
Make any amendment(s) to PHI in a Designated Record Set as directed or agreed to by Covered Entity pursuant to Applicable Law, or take other measures as necessary to satisfy Covered Entity’s obligations under Applicable Law;
Maintain and make available the information required to provide an accounting of disclosures to Covered Entity as requested by Covered Entity in order to satisfy Covered Entity’s obligations under Applicable Law;
To the extent the parties agree that Business Associate is to carry out one or more of Covered Entity’s obligations under Applicable Law, comply with the requirements of Applicable Law that apply to Covered Entity in the performance of such obligations; and
Make its internal practices, books, and records available to the Secretary, upon the Secretary’s request, for purposes of determining compliance with Applicable Law.
III. Permitted Uses and Disclosures by Business Associate.
A. Business Associate may only use or disclose PHI as required to satisfy its obligations to perform the Activities or as otherwise permitted herein or in the Related Agreement.
B. Business Associate is authorized to use PHI to de-identify the PHI in accordance with Applicable Law. The parties acknowledge and agree that once de-identified the information is no longer PHI and not subject to the restrictions herein.
C. Business associate may use or disclose PHI as Required By Law (as that term is defined in Applicable Law).
D. Business Associate agrees to make uses and disclosures and requests for PHI, consistent with the Minimum Necessary requirement, as applicable.
E. Business Associate may not use or disclose PHI in a manner that would violate Applicable Law.
F. Business Associate may use PHI to contact patients directly for purposes of seeking individual authorizations in compliance with Applicable Law for the use and disclosure of PHI for any purposes not otherwise permitted by HIPAA or this BAA. If a patient chooses to sign such an authorization, Business Associate may use and disclose PHI to the extent permitted by the authorization, including to market Business Associate’s products.
G. Business Associate may use PHI to send refill reminders or other treatment-related communications on behalf of, and at the direction of, Practitioner.
H. Business Associate may use PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate.
I. Business Associate may disclose PHI for the proper management and administration of Business Associate or to carry out the legal responsibilities of Business Associate, provided the disclosures are Required By Law, or Business Associate obtains reasonable assurances from the person to whom the information is disclosed that the information will remain confidential and used or further disclosed only as Required By Law or for the purposes for which it was disclosed to the person, and the person notifies Business Associate of any instances of which it is aware in which the confidentiality of the information has been Breached.
J. Business Associate may perform Data Aggregation activities relating to the Health Care Operations of Covered Entity.
IV. Provisions for Covered Entity to Inform Business Associate of Privacy Practices and Restrictions.
A. Covered Entity shall promptly notify Business Associate in writing of any limitation(s) in the Notice of Privacy Practices of Covered Entity under Applicable Law, to the extent that such limitation may affect Business Associate’s use or disclosure of PHI.
B. Covered Entity shall promptly notify Business Associate in writing of any changes in, or revocation of, the permission by an Individual to use or disclose his or her PHI, to the extent that such changes may affect Business Associate’s use or disclosure of PHI.
C. Covered Entity shall promptly notify Business Associate in writing of any restriction on the use or disclosure of PHI that Covered Entity has agreed to or is required to abide by under Applicable Law, to the extent that such restriction may affect Business Associate’s use or disclosure of PHI.
Permissible Requests by Covered Entity. Covered Entity shall not request Business Associate to use or disclose PHI in any manner that would not be permissible under Applicable Law if done by Covered Entity, provided, however, that this restriction shall not apply for uses or disclosures of PHI for Data Aggregation activities performed by Business Associate or for the management and administration and legal responsibilities of Business Associate.
Term and Termination.
A. Term. The Term of this BAA shall be effective as of the Effective Date, and shall terminate when Business Associate has completed performance of the Activities or when either party terminates for cause as authorized in paragraph B of this Section VI (Term and Termination), whichever is sooner.
B. Termination for Cause. Business Associate authorizes termination of this BAA by Covered Entity, if Covered Entity determines Business Associate has violated a material term of this BAA and Business Associate has not cured the violation or ended the violation within the time reasonably specified by Covered Entity. Covered Entity likewise authorizes termination of this BAA by Business Associate, if Business Associate determines Covered Entity has violated a material term of this BAA and Covered Entity has not cured the violation or ended the violation within the time reasonably specified by Business Associate.
C. Obligations of Business Associate upon Termination. Upon termination of this BAA for any reason, Business Associate, with respect to PHI received from Covered Entity, or created, maintained, or received by Business Associate on behalf of Covered Entity, shall:
1. Retain only that PHI which is necessary for Business Associate to continue its proper management and administration or to carry out its legal responsibilities;
2. Return to Covered Entity or, if agreed to by Covered Entity, destroy the remaining PHI that Business Associate still maintains in any form;
3. Continue to use appropriate safeguards and comply with Applicable Law with respect to electronic PHI to prevent use or disclosure of the PHI, other than as provided for in this Section, for as long as Business Associate retains the PHI;
4. Not use or disclose the PHI retained by Business Associate other than for the purposes for which such PHI was retained and subject to the same conditions set out at paragraphs F, G, H, I, and J of Section III (Permitted Uses and Disclosures), which applied prior to termination; and
5. Return to Covered Entity or, if agreed to by Covered Entity, destroy the PHI retained by Business Associate when it is no longer needed by Business Associate for its proper management and administration or to carry out its legal responsibilities.
Survival. The obligations of Business Associate under this Section shall survive the termination of this BAA.
Miscellaneous.
Regulatory References. A reference in this BAA to a section in Applicable Law means the section as in effect or as amended.
Amendment. The parties agree to take such action as is necessary to amend this BAA from time to time as is necessary for compliance with the requirements of the HIPAA Rules and any other Applicable Law.
Interpretation. Any ambiguity in this BAA shall be interpreted to permit compliance with Applicable Law.
Notices. All notices required or permitted by this BAA shall be in writing and shall be directed to the appropriate party at its address set forth above or such other address as a party may, from time to time, designate by written notice to the other party.
EXHIBIT B
Metagenics LLC
AUTHORIZED RESELLER POLICY
FOR THE UNITED STATES
Effective Date: July 1, 2021
Revised: March 8, 2023
This Metagenics LLC Authorized Reseller Policy for the United States (this “Reseller Policy”) is issued by Metagenics LLC (“Metagenics”) and applies to Authorized Resellers of Metagenics products (each, a “Product” and, together, the “Products”) in the United States of America. By purchasing the Products for retail sale from Metagenics, or from an Authorized Distributor appointed by Metagenics, you (“Reseller” or “you”) agree to adhere to the terms of this Reseller Policy. Until your status as an Authorized Reseller is otherwise revoked by Metagenics, in Metagenics’ sole and absolute discretion, you shall be considered an “Authorized Reseller.” Metagenics may review your activities for compliance with this Reseller Policy, and you agree to cooperate with any such investigation, including, but not limited to, permitting inspection of your facilities and records related to the sale of the Products.
Authorized Customers. Reseller is authorized to sell the Products only to End Users.An “End User” is a purchaser of the Products who is the ultimate consumer of the Products and who does not intend to resell the Products to any third party. Reseller shall not sell or transfer Products to any person or entity Reseller knows, or has reason to know, intends to resell the Products. Reseller shall not sell or transfer a quantity of the Products to any individual greater than that typically purchased for personal use. Reseller shall not sell, ship, or promote the Products outside the United States of America without Metagenics’ prior written consent in each instance.
Online Sales.
(a) Reseller shall not offer for sale, or sell, the Products on or through any website, online marketplace (including, but not limited to, Amazon, eBay, Walmart Marketplace), mobile application, or other online forum without the prior written consent of Metagenics, to be granted by Metagenics only through execution by both parties of a Metagenics LLC Authorized Online Seller Agreement. The terms of this Reseller Policy supersede any prior agreement between Metagenics and Reseller regarding the sale of the Products on or through websites, online marketplaces, mobile applications, and other online forums. Any authorization previously granted to Reseller by Metagenics to sell the Products on or through a website, online marketplace, mobile application, or other online forum is revoked.
(b) A Reseller (i) who is a healthcare professional with a license/certification (if required by law) or (ii) that is a business entity that has a healthcare professional as an owner, member, operator, manager, director, or other similar authority involved in the sales of the Products, is authorized to sell the Products on an eCommerce Store that is operated on behalf of such Reseller by an Authorized Distributor appointed by Metagenics. An “eCommerce Store” is a website, micro-site, or mobile application that (x) is operated by such Authorized Distributor in its legal name or registered fictitious name, (y) is primarily used to facilitate orders of the Products from End Users on behalf of healthcare professional resellers, and (z) requires the prospective End User to create an account and log-in to purchase the Products.
(c) A Reseller who purchases directly from Metagenics and who has agreed to adhere to a Metagenics Online Webpage Agreement (the “Webpage Agreement”) is permitted to sell the Products through such Reseller’s “Practitioner Webpage” that is hosted by Metagenics, subject to the terms of the Webpage Agreement.
3.Sales Practices. Reseller shall conduct Reseller’s business in a reasonable and ethical manner at all times and shall not engage in any deceptive, misleading, or unethical practices or advertising at any time. Reseller shall not make any warranties or representations concerning the Products except as expressly authorized by Metagenics. Reseller shall comply with all applicable laws, rules, regulations, and policies (a) applicable to Reseller’s business and/or (b) related to the marketing and sale of the Products. Reseller shall represent the Products in a professional manner and refrain from any conduct that is or could be detrimental to the Products or the reputation of Metagenics. Reseller shall not advertise Products not carried in inventory.
4. Product Care, Customer Service, and Other Quality Controls. Reseller shall comply with the Metagenics LLC Product Care, Customer Service, and Other Quality Controls, attached hereto as Exhibit A, and as may be amended by Metagenics from time to time.
5. Intellectual Property.
Reseller acknowledges and agrees that Metagenics owns all proprietary rights in and to the Metagenics brand, name, logo, trademarks, service marks, trade dress, copyrights, and other intellectual property related to the Products (collectively, the “Metagenics IP”). Metagenics grants Reseller a limited, non-exclusive, non-transferable, revocable license to use the Metagenics IP solely for purposes of marketing and selling the Products as set forth herein. This license will cease immediately upon termination of Reseller’s status as an Authorized Reseller. All goodwill arising from Reseller’s use of the Metagenics IP shall inure solely to the benefit of Metagenics.
Reseller’s use of the Metagenics IP shall be in accordance with any guidelines that may be provided by Metagenics from time to time and shall be commercially reasonable as to the size, placement, and other manner of use. Metagenics reserves the right to review and approve, in its sole and absolute discretion, Reseller’s use or intended use of the Metagenics IP at any time, without limitation. In marketing the Products, Reseller shall use only images of the Products supplied byMetagenics without modification, and Reseller shall ensure that all Product images and descriptions are accurate and up to date. All content included on Metagenics’ websites, including text, graphics, images, video clips, and audio clips, is the property of, or is licensed to, Metagenics and is protected by United States copyright law. Reseller shall not use, copy, reproduce, distribute, publish, display, modify, create derivative works from, transmit, or in any other way exploit, any part of copyrighted material without obtaining the prior written consent of Metagenics in each instance, which may be withheld in Metagenics’ sole and absolute discretion.
Reseller shall not create, register, or use any domain name, social media screenname, or mobile application name that contains the name of Metagenics, any Metagenics product name,any Metagenics trademark, or any misspelling or confusingly similar variation of any Metagenics product name or trademark.
Reseller shall not use the Metagenics IP to purchase online advertising or as key-words for paid advertising purposes.
6. Termination. Metagenics reserves the right to terminate Reseller’s status as an Authorized Reseller with written or electronic notice. Upon termination of Reseller’s status as an Authorized Reseller, Reseller shall immediately cease (i) selling the Products, (ii) acting in any manner that may reasonably give the impression that Reseller is an Authorized Reseller of Metagenics Products or has any affiliation whatsoever with Metagenics, and (iii) using any Metagenics IP.
7.Modification. Metagenics reserves the right to update, amend, or modify this Reseller Policy at any time. Unless otherwise specified, such amendments will take effect immediately, and Reseller’s continued use, advertising, offering for sale, or sale of the Products, use of the Metagenics IP, or use of any other information or materials provided by Metagenics to Reseller will be deemed Reseller’s acceptance of the amendments.
8. Confidentiality. This Reseller Policy, including its attached Exhibit A, constitute confidential, proprietary information of Metagenics and shall not be used for any purpose other than the authorized advertising and sale of the Products nor be disclosed to any third party without the prior written consent of Metagenics.
Exhibit A to AUTHORIZED RESELLER POLICY
Metagenics LLC
PRODUCT CARE, CUSTOMER SERVICE, AND OTHER QUALITY CONTROLS
Authorized Reseller shall:
1. Comply with all instructions provided by Metagenics regarding the storage, handling, shipping, disposal, or other aspect of the Products, including instructions provided on Product labels; store the Products in a sanitary environment away from direct sunlight;unless otherwise instructed by Metagenics, store the Products at room temperature in a cool dry place and tightly capped; handle the Products in accordance with good industrial hygiene and safety practices;
2. Sell the Products in their original packaging;
3. Not relabel, repackage, or otherwise alterthe Products or their packaging (including refraining from separating bundled Products and refraining from bundling separate Products);
4. Not remove, translate, or modify the contents of any label or literature on or accompanying the Products;
5. Not tamper with, deface, or otherwise alter any serial number, UPC code, batch or lot code, or other identifying information on the Products or their packaging or dilute the Products;
6. Not resell any Product that has been returned opened or repackaged;
7. Inspect the Products and their packaging, promptly upon receipt of the Products, for damage, defects, broken seals, evidence of tampering, or other nonconformance (each, a “Defect”) and, if any Defect is identified, not offer the Product for sale and promptly report the Defect to Metagenicsat (800) 692-9400;
8. Manage Product inventory,in order to insure freshness, on a “first-in, first-out” manner, with older inventory being sold before newer inventory of the same Product;
9. Inspect Product inventory regularly for expired or soon-to-be expired Products, not sell any Products that are expired or within ninety (90) days of expiration, and destroy or dispose of expired or soon-to-be expired Products in accordance with instructions provided by Metagenics and applicable law;
10. Become familiar with the special features of the Products marketed for sale and obtain sufficient Product knowledge to advise customers on the selection and safe use of the Products, as well as any applicable guarantee or return policy;be available to respond to customer questions and concerns both before and after sale of the Products and respond to customer inquiries promptly;
11. Cooperate with Metagenics with respect to any Product tracking systems that Metagenics may implement from time to time;
12. Cooperate with Metagenics with respect to any Product recall or other consumer safety information dissemination efforts;
13. Report to Metagenics any customer complaint or adverse claim regarding the Products and assist Metagenics in investigating and resolving any such complaint or adverse claim; and
14. Cooperate with Metagenics in the investigation and resolution of any quality or customer service issues related to the sale of the Products, including disclosing information regarding Product sources, shipment, and handling.
IN WITNESS WHEREOF, the parties hereto have duly executed this Business Associate Agreement, effective as of the Effective Date.
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