At Metagenics LLC, we stand behind our products and quality controls. If for any reason you are not satisfied with a Metagenics product you purchased from us or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Metagenics LLC. 60-Day Satisfaction Guarantee (the “Guarantee”) is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.

How to claim the Guarantee
To submit a Guarantee request, please call one of our Customer Service representatives at 800-692-9400, then press 1 and have the information available regarding where and when you purchased your product. If your request is approved, you will then need to mail the remainder of your product, a proof of purchase, and your Guarantee approval confirmation number to:

Metagenics LLC
9770 44th Ave NW Bay Door #1
Gig Harbor, Washington 98332
United States

You must submit your Guarantee request within 60 days of the date of purchase. Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Guarantee guidelines

Metagenics reserves the right to verify information, require a valid proof of purchase, and deny Guarantee requests in its discretion in cases of suspected fraud or if the customer has abused the 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized Metagenics seller, please contact us at 800-692-9400, then press 1.

Effective: July 1, 2021